Express Delivery and Free Shipping

    Terms of Service

     

    OUR TERMS & CONDITIONS

    ORDER ACCEPTANCE

      Although we will do our best to satisfy an order, there may be occasions where we would not be able to fulfill an order. In these instances, we reserve the right not to accept an order; which could be:

      We may encounter authorization issues during your payment process,
      The product may be temporarily or permanently out-of-stock, or our courier company may not be shipping products to your location/country.

      Please kindly keep in mind that, in such cases, we will immediately notify you in this regard.

       

      PRICING & DESCRIPTION ERRORS

        In cases where a description error of the product on our website occurs, we will immediately contact you to check whether you prefer cancelling your order and receive your refund payment in full. In the event of pricing errors, we will dispatch the order and refund the balance if the price is understated; or, we will contact you and give you the options of paying the balance or cancelling your order if the price is overstated.

         

        OUR SECURITY POLICY

          All card transactions are processed by Iyzico Payment System. If you are facing connection problems during your payment process, they may have been caused by the high level security settings of your browser.

           

          Your contact details including your name, address, phone number and email address are required when you shop with us through our website as this is the only way we can process your order.                               

           

          Please kindly be informed that none of the contact details mentioned above and shared by you will be passed on to third parties. TLC USA Sales & Marketing LLC. is committed to a secure transaction and protecting your privacy at the highest level.

           

          PAYMENT & DELIVERY INFORMATION

             

            PAYMENT BY CREDIT & DEBIT CARD:

            We accept the major credit and debit cards including Visa, Mastercard, Delta, Switch and Solo as well as PayPal. Please find below the detailed information on payment methods for your consideration

            Your card is debited at the point of order and the payment amount is withdrawn after you insert your payment details. In the event of out-of-stock item, we will email you with an estimated delivery date, at which point you can decide if you want to wait or cancel.

             

            DELIVERY

             

            The items are dispatched within 3 working days of receipt of order and should therefore arrive in about 7 days at the latest. Any orders requiring a "next day" delivery need to be completed before 1PM to ensure dispatch.  All items with a value in excess of €150.00 will require a signature on delivery. We do make a charge for Postage & Packing which will be detailed on the payment page of the item. We collaborate with the following courier company DHL. If we must split an order because an item is out of stock, we will charge P&P on the first delivery only. For instant dispatch or gift wrapping, please contact us at info@lolofficial.com.